Documents marked "Acceptance Required" require an authenticated electronic signature. Log in to record acceptance.
Master terms governing access to and use of the AxesCare Solutions platform, including license grant, account responsibilities, subscription, billing, HIPAA, AI services, and customer responsibilities (Parts 1 & 2).
v1.0 · August 3, 2026 View →
Describes how AxesCare handles Protected Health Information (PHI) as a Business Associate, including permitted uses, safeguards, patient rights, breach notification, and minimum-necessary standards.
v1.0 · August 3, 2026 View →
Business Associate HIPAA Business Associate Agreement defining permitted uses of PHI, safeguard obligations, breach notification, subcontractor terms, termination, and return/destruction of PHI.
v1.0 · August 3, 2026 Login required
Master agreement governing the overall relationship between AxesCare and the Customer, incorporating Terms of Service, ordering mechanics, and the full suite of operative schedules.
v1.0 · August 3, 2026 Login required
Sets subscription term, renewal, fees, billing, trial terms, and the rights granted per Order Form for the AxesCare SaaS subscription.
v1.0 · August 3, 2026 Login required
Addendum addressing processing of personal data, roles of the parties, security measures, sub-processing, data subject rights, cross-border transfers, and breach handling.
v1.0 · August 3, 2026 Login required
Service Levels
Defines uptime commitments, support tiers, issue severity/response targets, maintenance windows, and service credits.
v1.0 · August 3, 2026 Login required
Defines prohibited uses of the Platform and AxesCare's enforcement rights.
v1.0 · August 3, 2026 View →
Security
Describes the administrative, physical, and technical security controls AxesCare maintains to protect Customer Data.
v1.0 · August 3, 2026 Login required
Governs the responsible use of AxesCare AI features, including human oversight, accuracy, bias mitigation, transparency, and prohibited uses.
v1.0 · August 3, 2026 View →
Cookies
Explains how AxesCare uses cookies and similar technologies on its websites and applications.
v1.0 · August 3, 2026 View →
Disaster Recovery
Outlines recovery objectives, backup strategy, failover procedures, testing, and roles during a disaster affecting the Platform.
v1.0 · August 3, 2026 Login required
Incident Response
Defines the lifecycle for detecting, responding to, and recovering from security incidents, including customer notification obligations.
v1.0 · August 3, 2026 Login required
Data Retention
Defines how long Customer Data and related records are retained and the deletion/anonymization practices after retention periods expire.
v1.0 · August 3, 2026 Login required
Accessibility
Describes AxesCare's commitment to accessibility and the standards the Platform strives to meet.
v1.0 · August 3, 2026 View →
Terms governing access to and use of the AxesCare public APIs, including rate limits, authentication, data usage, and acceptable conduct.
v1.0 · August 3, 2026 Login required
Terms for purchasing third-party modules, integrations, and services through the AxesCare Marketplace.
v1.0 · August 3, 2026 Login required
Implementation
Sets responsibilities, milestones, and acceptance criteria for paid implementation and data migration services.
v1.0 · August 3, 2026 Login required
Support
Describes support channels, coverage hours, response targets by tier, and excluded support.
v1.0 · August 3, 2026 Login required
Billing & Refund
Explains billing cycles, payment methods, invoicing, and refund eligibility for subscriptions and services.
v1.0 · August 3, 2026 View →
Enterprise-specific terms covering multi-location administration, SSO, custom integrations, dedicated support, security reviews, and data residency options.
v1.0 · August 3, 2026 Login required
Draft for Attorney Review
These documents are provided as a comprehensive draft for review and customization by qualified legal counsel. They are not legal advice and do not constitute an attorney-client relationship.